FAQs
Q: My M2 is beeping and has a solid red light, what should I do?
A: There are a few errors that could be occurring.
- Check that there is a microSD card in the dash cam.
- Check that the microSD card is aligned properly in microSD card holder of the dash cam.
- If there is still an error after checking 1 & 2, connect the dash cam to the M2 app and go to the settings menu to format the microSD card. Please note, all videos will be erased from the microSD card when formatting is complete.
- If there is still an error after formatting the microSD card, you may have a faulty microSD card. Please replace with a new microSD card, we recommend using a Class 10 microSD card.
Q: I am having trouble assembling the M2 to the sticky cup mount, do you have detailed instructions?
A: We have a few resources for helping with the assembly of the M2 to the radar detector sticky cup mount.
- Download the BILT app on your smartphone and search for M2. Interactive 3D assembly instructions are available to follow along.
- There is a quick start guide included with the M2. Follow those instructions for assembly.
- Visit www.EscortRadar.com for full product manual which has detailed instructions for assembly.
Q: The M2 is not showing any LED indicator lights, how can I fix this?
A: Please follow the following steps to troubleshoot.
- If there are no LED indicator lights showing on the M2, first check the 12v power source and confirm a stable connection from the SmartCord to the M2 camera.
- Once you have confirmed that the power source connection to M2 is OK, check to see if the radar detector is turned on. Please ensure that the RJ-11 power cable from the M2 to the radar detector is connected properly.
- If the radar detector powers on but the M2 does not, hold down the power button on the M2 to restart the camera. LED lights should now illuminate and camera should start recording automatically.
- If both the M2 and radar detector are still not being powered on after checking all cables are connected properly, it is likely that the 12v power source is not active. Please try using the SmartCord in a different 12v accessory socket.
Q: Does the dash cam record audio?
A: Yes, the dash cam has a microphone to record audio. If you would prefer to not have the audio recorded, go to the settings menu in the app and mute the audio from there.
Q: How does the G-Sensor work?
A: The G-Sensor inside the dash cam detects whenever there is an impact and automatically locks the current video file as an emergency recording so that it is not looped over. When G-sensor is triggered, you will see RED and GREEN LED flashing. Please note that you can manually lock the current video file by pressing the power button during recording.
Q: What is loop recording?
A: Loop recording is a typical recording mode for dash cameras where the camera continually saves video (usually 1, 3, or 5-minute segments) to the microSD card. Once the memory is full, it then goes back to the oldest file and records over that file and continues looping so that the most recent video will be saved on the microSD card. Loop clips can be protected either by the G-Sensor automatically saving whenever there is an impact or by manually pressing the power button to ensure that the clip is not looped over.
Q: How do I get the video off the dash camera?
A: There are a few ways to get dash cam footage off the dash camera.
- Connect the dash cam to the M2 app and download directly to your smartphone.
- Plug the dash cam into your computer with the included microUSB cable and download directly to your computer.
- Pull the microSD card from the dash cam and connect that directly to your computer to download on your computer.
Q: I want to purchase a replacement microSD card. What type should I get?
A: For best performance, we recommend using a Class 10 microSD card.
Q: How much video can be saved on the microSD card?
A: Recording times can vary, but in general the 16GB card included with the M2 will hold about 2 hours 40 minutes of 1080p video.
Q: What is the largest size microSD card I can use with the M2?
A: The M2 supports up to 128GB microSD cards (not 32GB as indicated by Escort)
Q: How do I update the firmware?
A: Go to www.EscortRadar.com for latest dash cam firmware. Step-by-step instructions are included with the firmware to update your dash cam.
Q: I am having a microSD card error, what should I do?
A: There are a few errors that could be occurring.
- Check that there is a microSD card in the dash cam.
- Check that the microSD card is aligned properly in the dash cam.
- If there is still an error after checking 1 & 2, connect the dash cam to the app and go to the settings menu to format the microSD card. Please note, all videos will be erased from the microSD card when formatting is complete.
- If there is still an error after formatting the microSD card, you may have a faulty microSD card. Please replace with a new microSD card, we recommend using a Class 10 microSD card.
Q: My smartphone keeps auto-reconnecting to the M2, how stop this?
A: If you do not wish for your smartphone to connect to the M2 automatically, go to the settings menu and make sure to turn off the auto reconnect. You can also manually check “Forget network” to disable M12 from active WiFi network, then when you are ready to connect to M2 again, simply click on M2 from your WiFi list.
Q: Why does my Android smartphone lose its 4G data connection when connected to M2 via WiFi?
A: When you connect your Android smartphone to the M2 dash cam it creates a direct WiFi connection between the two devices. When this happens the Android device loses its other network connections. To resume other network connections, go to the WiFi network settings in the Android device and disconnect direct WiFi connection between the Android device and the M2 dash cam.
Q: As soon as the M2 is disconnected from a power source it turns off right away. Does M2 contain any battery inside?
A: No, the M2 does not have an internal battery to power the dash camera. The M2 is equipped with a super capacitor which allows for enough power to shut down and save the current video file safely once the power source is removed. Super capacitors are a much more reliable source over batteries when you consider the extreme heat and cold that the inside of a vehicle can experience.
Q: Do you have a video viewer program for Windows and Mac?
A: We do not have a specific video viewer program for Windows or Mac, but the video files are saved as .MOV and can be played back on most native video players.
